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A Summary of

The hidden cost of design complexity

by
Julien Zmiro
Intercom
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Good companies simplify for the user, great companies also do it for the team.

Simple Design and Justifying Complexity

  • Fight to minimize the “unnecessary complexity”
  • The first step is to be aware of the effect complexity has on the team when making design decisions.

Untangling the Elements

  • Defining a clear conceptual model of the product can be a great simplification exercise
    • Focus on the core parts: the main concepts, their most important properties, the main relationships between them
    • You’ll get a clearer picture of the role of each concept in your product

Designing for Simplicity

  • Think about the user first, but don’t forget the impact of complexity on the team
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