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A Summary of

Applying systems thinking in product design

by
ShekMan Tang
Intercom
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Systems Thinking Definition

  • Systems Thinking is a top-down approach where companies consider the big picture first and then interactions later
  • Helps development and design get on the same page and focuses efforts on the most important product areas

Systems Thinking in Practice

  • Determine the core elements of your product
  • Understand how the elements are connected and their inputs and outputs
  • Determine how they feedback to one another and how they interact with other systems

Benefits of Systems Thinking

  • Uncover new possibilities for users because of the holistic understanding
  • Help to prioritize work because you understand the most important aspects
  • Ability to reuse existing components with similar functionality
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