Conflict is a two-way street. Take an active approach to settling conflicts by asking yourself these 5 questions:
Do I actually disagree with what the other person is saying
- Separate the conflict from the person. If they’re making valid points accept that and solve the issue.
Can I fairly articulate the other person's point of view
- Understanding their perspective and what makes them tick will help you resolve the conflict faster and easier.
Did I make myself clear?
- Don’t leave room for misinterpretation or ambiguity. Ensure you are exceptionally clear and have said everything you needed to.
Would I be comfortable saying what I'm saying to the other person in front of a group?
- If the answer is no, stop talking immediately and continue the conversation later.
What would happen if I lost?
- Wanting to always win is a viewpoint that isn’t always productive. Don’t spend time on trivial arguments.
Examine your behaviors and actions and act with empathy, respect and credibility.