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3 Rules for Building a More Caring Culture - This Chief People Officer Shares Lessons from Lambda School & InVision

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First Round Review
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How to train more empathetic leaders, great listeners, and create a safe environment where employees develop

Build an Employee Experience that Matches the Company

  • Help your employees identify with the company through a people team that creates a healthy workplace that fosters talent.
  • Design your onboarding process in such a way that it allows new employees to walk in the customers' shoes.

Build your Management around Empathy

  • Allow your employees to be genuinely themselves – make them feel seen and heard.
  • During the interview process, create a natural conversation rather than a typical interview.
  • Assess whether your employees can be self-reflective about their struggles.
  • Inspire curiosity in employees, and teach them to listen before coming up with an action plan.
  • Apply empathy and care to the firing process as well – let them be in power and decide when the conversation is had.

Create an Environment where People can Grow

  • Handle interpersonal conflicts through skip-level meetings; give your employees a chance to have control over the conversation.
  • Cultivate an open culture by talking with them about their careers and plans openly.
  • Make decency the pivotal part of the development programs.
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